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Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (3/5)

Michelle and Colin discuss how to build a great experience. Using Moment Mapping a journey mapping tool

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  Love them or Loose them.
  
  The Loyalty and Retention of both your Clients and Employees are critical issues facing the insurance industry today.
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  Dating your customer
  
  Good video on how we should actually date our customers putting our best foot forward at all times.
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  Upset customer at Burger King
  
  Customer calls 911 to get correct Burger order.

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  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (1/5)
  
  How to start a successful Customer Experience programme. From strategy to action. An interview with Michelle Gloder, Head of Customer Experience at Comet, one of the leading electrical retailers in the UK. Interviewed by Colin Shaw, Founder of Beyond Philosophy.
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  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (2/5)
  
  Michelle tell us how to design a Customer Experience and getting the senior team engaged.
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  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (3/5)
  
  Michelle and Colin discuss how to build a great experience. Using Moment Mapping a journey mapping tool

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  Speedco Customer Experience Video
  
  Advert on Speedcos Customer Experience
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  Peter Schiff Was Right 2006 - 2007 (2nd Edition)
  
  This is a set of clips of Peter Schiff from 2006 and 2007. I added labels and 2008 predictions to the first video.
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  Customer sues for refund after using lawnmower all season
  
  Rick Popp describes his experience with a wrongful lawsuit regarding a lawnmower his company sold.

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