Videos | Good and Bad Examples of Customer Experience | Beyond Philosophy | Miscellaneous

Videos

Revolutionize your Customer Experience

How Customer Centric is your organization? Colin Shaw, International best selling author and Founder of Beyond Philosophy explains how all organizations are on a journey from Naive to Natural in the way they are focussed around the Customer

• 
  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (1/5)
  
  How to start a successful Customer Experience programme. From strategy to action. An interview with Michelle Gloder, Head of Customer Experience at Comet, one of the leading electrical retailers in the UK. Interviewed by Colin Shaw, Founder of Beyond Philosophy.
• 
  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (2/5)
  
  Michelle tell us how to design a Customer Experience and getting the senior team engaged.
• 
  Customer Experience Insights – Interview with Michelle Gloder, Head of Customer Experience at Comet (3/5)
  
  Michelle and Colin discuss how to build a great experience. Using Moment Mapping a journey mapping tool
• 
  Customer Experience Insights - Interview with Michelle Gloder, Head of Customer Experience at Comet (4/5)
  
  Looking at the importance of measurement, the key learnings of improving the Customer Experience as well as financial results
• 
  Customer Experience Insights - Interview with Michelle Gloder, Head of Customer Experience at Comet (5/5)
  
  Why work with Beyond Philosophy.
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall Fit Out(1/8)
  
  In this video Steve Elliott (Morgan Sindall Fitout) talks about how they launched their Customer Experience programme as the way to differenciate a brand within the market
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut(2/8)
  
  Steve Elliott tells us how to start a customer experience programme, the debate secure agreement of the main steps to take, the research and findings that this proccess brings in order to deliver a perfect customer experience
• 
  Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut(3/8)
  
  Colin Shaw continues his journey to find out how organizations can improve their customer experience, on this occasion going into the reasons to implement a customer experience programme.
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut(4/8)
  
  Identifies the main benefits of applying a customer experience programme, and how Customer experience programmes apply to the B2B sector
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut(5/8)
  
  Colin Shaw and Steve Elliott talk about how to implement the perfect, engaging Customer Experience.
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut(6/8)
  
  In this video Steve Elliott (Morgan Sindall Fitout) talks about how they launched their Customer Experience programme as the way to differenciate a brand within the market
• 
  Customer Experience Insights – Interview with Steve Elliott, C.E.O for Morgan Sindall FitOut (7/8)
  
  A good example of implementing the perfect Customer Experience
• 
  Customer Experience Insights Customer Experience Insights – Interview with Steve Elliot, C.E.O for Morgan Sindall Fitout(8/8)
  
  Colin Shaw and Steven Elliot discuss about the reasons to push on the Customer Experience of an organization.
• 
  Learnings and some advices from Customer experiences.
  
  In this last part of the series of interviews, driven by Colin Shaw, founder of Beyond Philosphy, Rob Frank, Perfect Delivery Manager for Morgan Sindall Fit Out, summarizes the main learnings and advices that he had got from working in Customer Experience programmes.
• 
  How Customer Experience applies in the B2B sector
  
  In this series of interviews How Organizations look at Customer Experience. Colin Shaw, founder of Beyond Philosophy analyses with Rob Frank, Perfect Delivery Manager of Morgan Sindall Fit Out, how customer experience applies in the business to business sector.
• 
  How an Organization can improve its Customer Experience
  
  From How organizations see Customer Experience Series. In this video, Colin Shaw, founder of Beyond Philosophy interviews Rob Frank, Perfect Delivery Manager of Morgan Sindal Fit Out, who talks about how to provide perfect experiences, and how small things can really make the difference and make people remember.
• 
  Engaging customers
  
  In this video Colin Shaw, founder of Beyond Philosophy, continues with this series of interviews, in which customer experiences are analyzed in order to enhance value to the organization. Rob Frank, Perfect Delivery Manager of Morgan Sindall Fit Out, talks about customer experience tools and techniques, as the Net Promoter Score or naive to natural model.
• 
  Working with one of the pioneers of Customer Experience.
  
  Clip #10. The importance of working with a partner can set you off on the right track. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  Key learning’s for running a successful Customer Experience initiative
  
  Clip #9. After 5 years working in this area what are the key success factors in conducting a Customer Experience initiative? An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How to differentiate yourself by providing an emotional engaging Customer Experience.
  
  Clip #8. A great example of how to build a great Customer Experience by emotionally engaging with Customers. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How improving the Customer Experience saves costs.
  
  Clip #7. An example of how improving the Customer Experience will save costs. What have the financial results been of improving the Customers’ Experience? An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How writing an internal blog engages employees
  
  Clip #6. Writing an internal blog to engage employees. What to look out for. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  What was learnt from deliberately flooding an apartment
  
  Clip #5. What did you learn from flooding the apartment? What changed? An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  Engaging the organization – Flooding an apartment to show the real Customer Experience
  
  Clip #4. Flooding an apartment to show the real Customer Experience. How this engages the organization. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How improving the Customer Experience improves revenues and saves costs
  
  Clip #3. Showing the financial return on improving your Customer Experience. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How to Engage the Senior Executive to improve the Customer Experience.
  
  Clip #2. How do you get the Senior Executives to engage with improving the Customer Experience? An interview with Darren Cornish, Director of Customer Experience at Norwich Union. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  How to start a initiative to improve the Customer Experience
  
  Clip #1. An interview with Darren Cornish, Director of Customer Experience at Norwich Union. How they started their programme to improve their Customer Experience, improve Customer retention, saved costs and increased revenues. Being interviewed by Colin Shaw, Founder, Beyond Philosophy and International best selling author.
• 
  Colin Shaw - The DNA of Customer Experience
  
  Colin Shaw reveals the four clusters of emotions that have been statistically proven to increase Customer's short term spend and drive or destroy Customer loyalty.
• 
  The Seven Philosophies for Building a great Customer Experience
  
  From our best selling book Colin Shaw explains the Seven philosophies for building a great Customer Experience.
• 
  Colin Shaw Conference Speaking
  
  Colin Shaw, our International author delivering a key note speech at a Conference.
• 
  Three key strategic questions you need to ask yourself
  
  Colin Shaw asks three key strategic questions you need to ask yourself in order to improve your Customer Experience.
• 
  Revolutionize your Customer Experience
  
  How Customer Centric is your organization? Colin Shaw, International best selling author and Founder of Beyond Philosophy explains how all organizations are on a journey from Naive to Natural in the way they are focussed around the Customer
• 
  Looking at the emotional Customer Experience through Customer mirrors
  
  How to look at your emotional experience Customer Experience. An overview by Qaalfa Dibeehi, VP Consultancy & Thought Leadership of Beyond Philosophy
• 
  Extreme Mystery shopping – the Customer Mirror
  
  How to look at your Customer Experience from a different perspective. An overview by Qaalfa Dibeehi, VP Consultancy & Thought Leadership of Beyond Philosophy
• 
  Understand your organizations Emotional Signature™.
  
  Understand you organizations level of emotional engagement with Customers, a more detailed view. An overview from Steven Walden, Head of Research at Beyond Philosophy reveals the emotions that drive and destroy value following two years of research.
• 
  Introduction to Beyond Philosophy
  
  Colin Shaw - Introduction to Beyond Philosophy

Return to top